ctgbet Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data ctgbet collects, how it is used, and the measures we take to keep it secure.
đ Policy Overview
Who this policy applies to and what it covers
Summary: ctgbet collects only the personal data required to operate a safe, compliant online betting service for players in Bangladesh. We do not sell your data to third parties. We use industry-standard encryption to protect all data in transit and at rest. By creating a ctgbet account, you consent to the data practices described in this Privacy Policy.
This Privacy Policy ("Policy") describes how ctgbet ("the Platform", "we", "us", "our") collects, stores, processes, and discloses personal data about you ("Member", "User", "Player") when you access and use the ctgbet website and services. This Policy forms part of the ctgbet Terms & Conditions and should be read alongside them.
This Policy applies to all current and former Members of ctgbet, to visitors who browse the ctgbet website without registering, and to any person whose personal data is submitted to ctgbet in connection with a membership application or payment transaction. ctgbet is committed to handling personal data responsibly and in accordance with applicable data protection standards.
ctgbet reserves the right to update this Policy at any time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of ctgbet following any update constitutes your acceptance of the revised Policy. If you have questions about this Policy, contact us at [email protected].
Our Privacy Principles
Six commitments that guide how ctgbet handles your data
SSL Encryption
All data transmitted between your device and ctgbet is protected with 256-bit SSL encryption.
No Data Selling
ctgbet never sells, rents, or trades your personal data to third-party advertisers or marketers.
Purpose Limitation
Data is collected only for specific, legitimate purposes and is not used beyond those stated purposes.
Data Minimisation
We collect only the minimum personal data necessary to deliver our services safely and compliantly.
Transparency
We are clear about what data we collect, why we collect it, and who we share it with.
Secure Storage
Your data is stored on secured servers with access controls, audit logging, and breach detection systems.
1. Data We Collect
Categories of personal data collected by ctgbet
Identity Data
Full legal name, date of birth, nationality, and copies of identity documents (National Identity Card, passport) submitted during account verification.
Contact Data
Mobile phone number, email address, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) provided at registration.
Financial Data
Payment method details including bKash wallet numbers, Nagad account references, Rocket numbers, Upay IDs, and masked card numbers for Visa and Mastercard transactions.
Transaction & Gaming Data
Records of all deposits, withdrawals, bets placed, games played, bonus usage, and account balance history associated with your ctgbet account.
Technical Data
IP address, browser type, operating system, device identifiers, session timestamps, and pages visited on the ctgbet platform, collected automatically via server logs and cookies.
Communications Data
Records of any communications you send to ctgbet support at [email protected], including the content of emails and any attachments you provide.
2. How We Use Your Data
The lawful purposes for which ctgbet processes personal data
2.1 Account Management
We use your identity and contact data to create and manage your ctgbet account, verify your age (21+), authenticate your login sessions via OTP, and communicate important account notices to you.
2.2 Payment Processing
Your financial data is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Financial data is shared only with the relevant payment provider required to complete your transaction and is never stored in unencrypted form on ctgbet servers.
2.3 Fraud Prevention & Security
Technical data and transaction records are used to detect and prevent fraud, money laundering, bonus abuse, and unauthorised account access. ctgbet may share data with fraud detection partners where there is a legitimate interest in protecting the platform and its Members.
2.4 Platform Improvement
Anonymised and aggregated technical data is used to improve the performance, reliability, and user experience of the ctgbet platform. This data cannot be used to identify individual Members and is not shared with third parties in identifiable form.
2.5 Promotions & Marketing
With your consent, ctgbet may use your contact data to send you information about promotions, bonuses, seasonal offers (such as Eid or Pohela Boishakh specials), and new game launches. You may opt out of marketing communications at any time by contacting [email protected].
2.6 Legal Compliance
ctgbet may process and retain personal data where required to comply with applicable laws, respond to lawful requests from competent authorities, enforce our Terms & Conditions, and resolve disputes.
3. Cookies & Tracking Technologies
How ctgbet uses cookies and what you can do about them
ctgbet uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. A cookie is a small text file placed on your device when you visit the ctgbet website. Cookies allow ctgbet to recognise your browser across sessions, maintain your logged-in state, and remember your preferences.
Strictly Necessary Cookies
Required for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core functionality.
Analytics Cookies
Used to understand how Members interact with ctgbet â which pages are visited most, where users drop off, and how the platform performs. Data is aggregated and anonymised.
Functional Cookies
Store your preferences such as language settings and display options so the platform behaves consistently across your sessions.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ctgbet platform. ctgbet does not use cookies to serve third-party advertising.
4. Data Sharing & Third Parties
When and with whom ctgbet shares your personal data
ctgbet does not sell, rent, or otherwise trade your personal data for commercial gain. We share personal data with third parties only in the following limited and controlled circumstances:
Payment Providers
We share the minimum financial data necessary with bKash, Nagad, Rocket, Upay, Visa, and Mastercard to process your deposit and withdrawal requests. Each provider operates under its own privacy policy and data protection obligations.
Game Content Providers
Game studios including Pragmatic Play, Evolution Gaming, Microgaming, Ezugi, NetEnt, and Spribe may receive anonymised session data for the purposes of game performance monitoring and RNG auditing. No personally identifiable information is shared with game studios.
Fraud & Compliance Partners
ctgbet works with identity verification and fraud detection partners to confirm Member age, verify identity documents, and detect suspicious activity. These partners process data solely on ctgbet's instructions and are contractually prohibited from using your data for any other purpose.
Legal Authorities
ctgbet may disclose personal data to law enforcement or other competent authorities where required by law, court order, or where ctgbet reasonably believes disclosure is necessary to prevent fraud, criminal activity, or to protect the rights and safety of Members and staff.
5. Data Retention & Your Rights
How long we keep data and the rights you hold as a Member
Retention Period
ctgbet retains account and transaction data for a minimum of five years from the date of last account activity, in accordance with standard financial record-keeping obligations. After this period, data is securely deleted or anonymised unless a longer retention period is required by law or ongoing dispute resolution.
Right of Access
You have the right to request a copy of the personal data ctgbet holds about you. Submit your request in writing to [email protected] and ctgbet will respond within 30 days. We may ask you to verify your identity before releasing data.
Right to Rectification
If any personal data ctgbet holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact [email protected] with the details of the correction required and supporting documentation where relevant.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing was unlawful. ctgbet will action deletion requests subject to any overriding legal retention obligations.
Right to Object
You have the right to object to ctgbet processing your personal data for direct marketing purposes. You may also object to processing based on ctgbet's legitimate interests. To exercise this right, contact [email protected] at any time.
6. Security & Protection of Minors
Technical safeguards and our commitment to protecting underage individuals
ctgbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and automated monitoring for suspicious login activity or data access patterns.
While ctgbet takes all reasonable precautions to protect your data, no internet transmission or electronic storage system can be guaranteed 100% secure. If you suspect your ctgbet account has been compromised, contact [email protected] immediately.
Protection of Minors (21+): ctgbet does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly for adult players aged 21 and above. If ctgbet discovers that personal data has been collected from an individual under 21 years of age, that data will be deleted immediately and the associated account permanently closed. If you believe a minor has registered with ctgbet, please contact [email protected] without delay.
7. Contact & Policy Changes
How to reach ctgbet and how we handle policy updates
Data Controller. ctgbet is the data controller responsible for your personal data. All data-related enquiries, access requests, correction requests, and objections should be directed to the ctgbet support team at [email protected]. Our support team is available in English, 24 hours a day, 7 days a week, including Bangladesh public holidays.
Policy Updates. ctgbet may revise this Privacy Policy from time to time to reflect changes in our data practices, service offerings, or applicable legal requirements. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of ctgbet following any update constitutes acceptance of the revised Policy. If you do not agree with a revised Policy, you must stop using ctgbet and may request account closure by contacting [email protected].
Governing Language. This Privacy Policy is written in English. In the event of any inconsistency between an English version and any translation, the English version shall prevail. Bangladesh Standard Time (BST, UTC+6) applies to all time-stamped data records and response deadlines referenced in this Policy.
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